Intel Processor Issues
Class Action Lawsuit Investigation

Posted: July 30, 2024 -- Attention: Consumers who have purchased Intel Core 13th/14th Generation desktop processors (or computers containing these processors) that are experiencing instability issues.

Abington Cole + Ellery is investigating a potential class action lawsuit regarding Intel Core 13th/14th Generation processor instability issues.

Summary of the reported 13th and 14th Generation Intel Core desktop processor issues:

Recent reports have highlighted instability issues with Intel's 13th and 14th Generation Core desktop processors. The primary cause of these instabilities has been identified as elevated operating voltages. Intel's analysis revealed that a microcode algorithm was incorrectly requesting higher voltages, leading to instability in the processors. This issue apparently does not stem from the earlier resolved via oxidation problem in Intel's manufacturing process​.

Intel is addressing the problem by releasing a microcode patch that corrects the voltage requests. This patch is scheduled for release to partners by mid-August 2024. In the meantime, Intel recommends affected users reach out to their customer support for assistance. The company appears to be addressing instability scenarios through continued validation and updates​.

Which 13th and 14th Generation Intel Core desktop processors are affected by these instability issues?

There does not appear to be a direct answer to this question from Intel at this time. However, it is being reported that the instability issue affecting Intel's 13th and 14th Generation Core desktop processors affects potentially all 65W and higher CPUs -- including KS, K, KF, and non-K 65W (and higher) versions.

On August 1, 2024, and August 5, 2024, Intel provided information (see statements below from Intel) regarding an extended warranty program for specific 13th and 14th Generation Intel Core processors. Although not confirmed, this warranty update seems to suggest that these processors may be of concern to Intel. This link: Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors provides a list of the processors covered by the warranty extension.

Statements from Intel regarding the reported 13th and 14th Generation Core desktop processor issues:

05-02-2024: Updated Guidance RE: Reports of 13th/14th Gen Unlocked Desktop Processor Stability Issues.

06-18-2024: June 2024 Guidance regarding Intel Core 13th and 14th Gen K/KF/KS instability reports.

07-22-2024: July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors.

07-26-2024: Clarification Update on Intel Core 13th/14th Gen Desktop Processor Support Process.

08-01-2024: Intel Core 13th/14th Gen Boxed Desktop Processor Warranty Update.

08-01-2024: Addressing Manufacturing Speculation on Intel Core 13th/14th Gen Desktop Processors.

08-05-2024: Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors.

08-09-2024: Microcode (0x129) Update for Intel Core 13th and 14th Gen Desktop Processors.

This website is neither associated with nor authorized by Intel or any affiliated companies. If you are interested in potentially participating as a class representative in a class action lawsuit against Intel regarding Intel Core 13th/14th Generation desktop processor issues, please submit your information via the form above to be considered.