Abington Cole + Ellery is conducting an investigation regarding the business practices of Victoria's Secret -- specifically the process by which Victoria's Secret processes returns and exchanges of merchandise. Victoria's Secret uses a company called The Retail Equation ("TRE") to analyze and either accept or deny returns and exchanges. Consumers are reporting that valid returns and exchanges are being improperly denied by Victoria's Secret based upon TRE's guidance.
Victoria's Secret uses a form of TRE's "Verify Return Authorization System", which uses statistical modeling and analytics to detect "fraudulent and abusive" behavior when returns are processed at return counters of retailers utilizing the system. Consumers are complaining that Victoria's Secret and TRE's Verify Return Authorization System may be denying valid returns and/or exchanges in violation of Victoria's Secret's return and exchange policies.
If you are a consumer who has had a valid return or exchange denied by Victoria's Secret and would like to participate in a class action lawsuit regarding this matter, please submit your information via the form on this webpage.
This website is not associated with nor authorized by Victoria's Secret, The Retail Equation or any of their partners or affiliates.