Abington Cole + Ellery is conducting an investigation regarding the business practices of JC Penney -- specifically the process by which JC Penney processes returns and exchanges of merchandise. JC Penney uses a company called The Retail Equation ("TRE") to analyze and either accept or deny returns and exchanges. Consumers are reporting that valid returns and exchanges are being improperly denied by JC Penney based upon TRE's guidance.
JC Penney uses a form of TRE's "Verify Return Authorization System", which uses statistical modeling and analytics to detect "fraudulent and abusive" behavior when returns are processed at return counters of retailers utilizing the system. Consumers are complaining that JC Penney and TRE's Verify Return Authorization System may be denying valid returns and/or exchanges in violation of JC Penney's return and exchange policies.
If you are a consumer who has had a valid return or exchange denied by JC Penney and would like to participate in a class action lawsuit regarding this matter, please submit your information via the form on this webpage.
This website is not associated with nor authorized by JC Penney, The Retail Equation or any of their partners or affiliates.